Limited Warranty Coverage
For the period applicable to your mattress purchase set forth in the Limited Warranty Schedule below, iD2 warrants that your new mattress and foundation (“sleep set”) is free of defects in workmanship and material.
This limited warranty covers the following items during normal wear:
Structural damage or broken components, squeaks or rattles or sagging that is not associated with use of an improper bed frame.
Deterioration causing the mattress to have a visible indentation greater than three-fourths [(0.75)] of an inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
Flaws in the mattress that causes the mattress to split or crack, despite normal usage and proper handling (as outlined in the Care Instructions), except for small or cosmetic fissures in the mattress foam surface.
Any manufacturing defect in the zipper assembly of the mattress cover.
If service is required during the limited warranty period because of such defects, your iD2 mattress and/or foundation will be repaired or replaced (at iD2’s option) at a charge as shown in the iD2 Limited Warranty Schedule, plus transportation costs. If identical materials are not available at time of repair, iD2 reserves the right to substitute materials of equal or better quality.
If you observe a defect, contact the dealer from whom you purchased the sleep set. If the dealer cannot be reached, you should write directly to the iD2 manufacturing plant by clicking here. To redeem your limited warranty, proof of purchase must be provided (including date of purchase). Replacement of the mattress or foundation does not extend its limited warranty or begin a new limited warranty period.
This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state. This limited warranty is given by the iD2 manufacturer whose name and address appear on the law label attached to your sleep set. This limited warranty is effective from the date of purchase and is given only to the original purchaser who must have been purchased the sleep set from an authorized dealer in the United States of America or Canada. This limited warranty shall be governed by the state or province law and adjudicated in the state, or province, and local courts located in city and state, or province, where the mattress was manufactured.
Attached to every iD2 sleep set is a law tag which includes a limited warranty code number. To determine the terms of your limited warranty, match the limited warranty code with the appropriate line in the limited warranty schedule. An “X” before and after the sku on the law tag indicates it is a floor sample or the word sample indicates the same. Floor samples or “demos” are not covered by the limited warranty.
Limited Warranty Schedule
*Exclusive of transportation and inspection costs. This limited warranty is for products that carry the specific limited warranty codes listed above.
To facilitate any future customer service or limited warranty inquiries, please keep a copy of this limited warranty card, all tags on your bedding, and the sales receipt from your iD2 dealer. For complete limited warranty assistance you MUST have your receipt (not credit card payment receipt) and your law tag. The law tag conveys your limited warranty rights and the sales receipt supports the original purchaser’s right to a limited warranty.
The duration of any applicable implied warranties, including but not limited to the implied warranties of merchantability and fitness, shall not exceed the term of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. ID2’S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS AND RELATED ITEMS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS LIMITED WARRANTY.
EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY, IN NO EVENT SHALL ID2 BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER ID2 HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OF LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OR CONDITIONS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE.
Binding Arbitration and Class Action Waiver for U.S. Residents
This section applies to any dispute except it does not include a Dispute relating to the enforcement or validity of your, iD2’s, or any of our licensors’ intellectual property rights. “Dispute” means any dispute, action, or other controversy between you and ID2 concerning your iD2 mattress or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.
In the event of a dispute, you or iD2 must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute by U.S. Mail to iD2 Mattress, P.O. Box 72, Houston, Texas 77001. ID2 will send any Notice of Dispute to you by U.S. Mail to Your address if we have it or to your e-mail address if we have it. You and iD2 will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, you or iD2 may commence arbitration.
You may also litigate any dispute in small claims court in your county of residence or Harris County, Texas if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not you negotiated informally first.
If you and iID2 do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor iD2 will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
Any arbitration will be conducted by the American Arbitration Association (the“AAA”) under its Commercial Arbitration Rules applying U.S. Federal Rules of Procedure and U.S. Federal Rules of Evidence. The AAA Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, see www.adr.org or call 1-800-778-7879. You agree to commence arbitration only in your county of residence or in Harris County, Texas. iD2 agrees to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.
In any arbitration you commence, iD2 will seek its AAA or arbitrator’s fees and expenses, or your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration iD2 commences, ID2 will pay all filing, AAA, and arbitrator’s fees and expenses. iD2 may also seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.
This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.
To the extent permitted by law, any claim or dispute under this Limited Warranty must be filed within one year in small claims court, an arbitration proceeding, or in court, if so permitted herein. The one-year period begins when the claim or Notice of Dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred.
If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.
All parts of this Limited Warranty apply to the maximum extent permitted by law or unless prohibited by law. This Limited Warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.
This limited warranty does not apply to products sold by unauthorized resellers, including unauthorized resellers on third party websites, including, without limitation, Craigslist, eBay, Amazon, etc. Unauthorized resellers are not “original purchasers” for the purpose of this limited Warranty. If purchaser is not the original purchaser of the sleep set product, purchaser takes the sleep set “AS IS,” “with all faults” and without warranty. IF THE PURCHASE OF THIS SLEEP SET WAS NOT DIRECTLY FROM ID2, PROOF OF PURCHASE WILL BE REQUIRED TO DEMONSTRATE THAT PURCHASER IS THE ORIGINAL PURCHASER AND THE SLEEP SET WAS PURCHASED FROM AN AUTHORIZED RETAILER, AND ELIGIBLE TO MAKE A VALID CLAIM UNDER THIS LIMITED WARRANTY.
iD2 mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s iD2 mattress and user(s). This limited warranty and other performance warranties are based on tests conducted on sleep sets that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THE MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY. iD2 may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this Limited Warranty. iD2 makes no representations whatsoever as to the structural integrity or rated load for any frame, foundation, or adjustable base not manufactured by or for iD2. iD2 reserves the right to invalidate this Limited Warranty if the foundation is determined, in iD2’s reasonable discretion, to be inadequate. A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and cal king and 4 leg support for twin and full mattresses. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for the mattress and foundation with a rigid center support in view of that particular slatted style metal frame. Failure to have a proper bed frame may invalidate the limited warranty. The use of a bed frame is important for the life and protection of your sleep system. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) are intended to sit/lay flat on the floor or on a waterbed frame or platform of untreated wood or untreated wood covered with fabric. Please Note: ID2 highly recommends a 3-bed beam support system (available from ID2 or retailer at an additional cost) or a support system of similar quality that is designed specifically to give slatted style bed frames for queen, king and cal king mattresses additional structural support.
Claims made outside of the United States of America and Canada.
iD2 reserves the right to reject any limited warranty claim when the product is found to be in an unsanitary condition, soiled, stained, subject to fluid penetration, tears or burns on mattress or box spring, has been misused or abused or when failure is due to causes other than defective materials or workmanship.
The terms of this limited warranty may be negated if the product is used by any person other than a consumer for commercial purposes such as in a hotel, motel, rental property or nursing home.
Your new iD2 sleep set is engineered as a system so that it is more resistant to open flames. iD2 WILL NOT warrant your sleep set, and your sleep set’s open flame resistance may be seriously impaired, if a non-matching mattress and foundation are used together. The mattress and foundation are engineered and built as a synchronized set to withstand rigorous flame tests. Using a non-matching foundation and mattress together voids all terms of this limited warranty and seriously jeopardizes the open flames resistance of the bed set.
Items Not Covered by Limited
In addition, the limited warranty does NOT cover the following:
Transportation and inspection costs incurred in connection with any claim;
Replacement of another piece in a sleep set, unless it is also defective;
Body impressions in the mattress that measure less than 1” and 1/2'' on a quilted bed and 3/4'' on a non-quilted bed;
Sagging in the mattress that measure 1” and 1/2'' on a quilted bed and 3/4'' for a non-quilted bed;
Handles and tuffs; and
Small or cosmetic fissures in the mattress foam surface.
To prolong the life of your iD2 sleep set and be more satisfied with its overall performance, please remember the following points:
At some point your new sleep set may reveal normal body impressions up to 1- 1 1/2'' on a quilted bed and 3/4'' for a non-quilted bed.
Do not bend the mattress. This could damage the foam core products. It should only be carried flat or on its side.
Use a mattress pad. This will protect your new set and help keep it clean. Without one, you risk voiding the limited warranty due to soil and/or stains.
At first, your new iD2 sleep set may feel firm in contrast to what you have been using, but you should not be concerned. Within a short period of time, you will become adjusted to the feel of a properly supportive sleep set.
Do’s and Don’ts of Proper Bedding Care
DO use an appropriate frame and center support on queen- and king-size sets to ensure validation of your limited warranty.
DO let your new sleep set “air” upon removal from its plastic packaging. Discard the plastic wrapping on your mattress as soon as possible; a child or pet can become entangled and suffocate.
DO keep your bedding clean and use a mattress pad. Stains, soiling, fluid penetration or other signs of abuse will void the limited warranty and make your bedding ineligible for repair or replacement.
DO replace the foundation when purchasing a new mattress to provide the proper support for your new mattress.
DO carry your mattress upright on its side. It is easier to handle and less likely to damage the mattress. If you need to store your mattress for an extended period, please store it flat.
DO promptly dispose of old mattresses to avoid a fire hazard.
DON’T remove the law tag at the end of your mattress as this has the identification needed to establish your limited warranty rights.
DON’T bend excessively or jump on your mattress under any circumstances. Such treatment may damage the mattress or box spring. (Normal use on an adjustable base is permitted).
DON’T use cleaning fluids on your mattress. The chemicals may damage some of the materials.
DON’T allow your mattress to get wet. Any liquids, water or other fluids may damage upholstery causing materials to compress. iD2 recommends that you protect your mattress from water and other liquids with a water proof mattress pad.
Please be Advised: Your New Mattress is not Fire-Proof
Your new mattress meets fire safety standards issued by the U.S. Consumer Product Safety Commission when used by itself or with a foundation specified on the federal law tag attached to the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more slowly and less intensely, giving you more time to escape.
In Order to Reduce the Risk of Fire:
DON’T smoke in bed. This is a common cause of fatal fires.
DO keep matches and lighters away from children.
DON’T use candles on or around your bed.
DO keep space heaters away from your bed or other flammable items. Follow all manufacturer’s instructions and warnings.
DON’T run electrical cords under your bed or trap them against a wall. Avoid placing lamps where they can fall on the bed. In case of fire, exit and then call 911.
We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our Website, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
On this Website;
In email, text, and other electronic messages between you and this Website; and
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by our Company or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information, personal or otherwise, to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org
Information You Provide to Us
The information we collect on or through our Website may include:
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.
Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically is statistical data and does not include personal information but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).