Reviews

OUR STORY

WE'RE NO STRANGERS TO SLEEP.

THAT'S BECAUSE WE'RE MATTRESS MANUFACTURING AND DESIGN EXPERTS WITH OVER 100 YEARS OF COMBINED EXPERIENCE.

There is a one simple reason why today’s consumer has no idea what is inside their expensive memory foam mattress; the manufacturers don’t want them to know. If one were to open up their mattress they would find nothing more than a big, unappealing block of foam – hardly justification for the high retail price. Especially when, after only a couple of years (or sooner), they find themselves sinking ever deeper into the mattress, hot and dismayed by the lack of support.

 

Furthermore, our bodies can change over the course of a decade. Why shouldn’t our mattress be able to adapt and change along with us? 

It does with iD2.

By combining revolutionary foam innovation, patented cooling technology, and a unique customization system, iD2 has created the world’s most advanced and exquisitely designed sleep system available. You’ll not only feel the difference, you see it too.

The first eye-catching feature of iD2 is the luxurious, cool-to-the-touch cover: infused with Outlast® technology developed by NASA. 

But it’s what’s on the inside that truly sets iD2 apart.

iD2 employs multiple colorful and innovative laser-sculpted contoured foam layers, each specially designed to complement the other in order to create a sleep system of unprecedented sophistication and innovation. 

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But don't just take our word for it. Find the iD2 retailer nearest you and experience, first hand, just how incredible our mattresses are.

FAQS

How do iD2 mattresses differ from a memory foam bed?

Typical memory foam mattresses are essentially big slabs of solid foam. iD2 sleep systems are specially designed with innovative contoured layers that provide optimum support for the shoulders, neck, lumbar and knees. What’s more, iD2 sleep systems feature engineered channels to maximize airflow for the coolest, most comfortable sleep possible. 

What makes iD2’s adjustability so unique?

Rather than rely on machinery and inflatable bags that can wake you up with their noise and break down over time (like those “personalized” bed brands), iD2 Comfort Wands provide an elegantly simple solution for you and your partner to dial in the perfect comfort on either side of the bed. 

Do iD2 mattresses need to be rotated or flipped?

No. The contoured layers of each iD2 sleep system creates designated head and feet support and pressure point relief zones. Plus, iD2 mattresses feature an innovative tread on the base layer to keep it from moving or shifting on its foundation.

How does iD2 ensure a cool, comfortable night’s sleep?

In addition to the specialized open cell top layer with phase change material to remove body heat, each iD2 sleep system features patented Wiskaway® technology that keeps heat from rising and reheating the body during the night. iD2 also has laser cut channels throughout the layers to help disperse and dissipate heat. Finally, each iD2 is enveloped in our iDeal Cool Cover with Outlast® Technology. It’s easily the coolest bed you can buy.

Where are iD2 mattresses manufactured?

While iD2 utilizes the very latest in European design, each sleep system is proudly made right here in the USA. 

Mattress shopping questions

How do I know if I need a new mattress?

If you have aches and pains, are tired more than you think you should be, or sleep on a mattress 7-10 years old, it’s time to start shopping for a new mattress.

What should I do with my old mattress?

Many bedding retail stores will assist with the disposal of your old mattress. Ask about this type of service with your retailer.

How do I know the type of mattress I should purchase?

The right mattress for you depends upon your sleep preferences. Do you need lots of support? Do you prefer something softer? iD2 has just the right model for you. Visit a local iD2 retailer to experience our mattresses first hand.

How can I find a retailer in my area?

The iD2 retail locater will help you find the closet retailer and their contact information in your area.

What type of research/reviews should I read?

Product reviews can be helpful when researching a new mattress. We suggest you to read the honest, verified iD2 reviews when you’re ready to buy a new mattress.

How much does an iD2 mattress cost?

The price of your iD2 mattress is dependent on your location and your local retailer.  Please contact your local iD2 retailer for information on prices and upcoming sales.

What size mattress do I need?

Choosing a mattress size is determined by who will be sleeping on it, the size of your bedroom and your desired budget. We recommend measuring your bedroom, conducting online research, setting a budget, and testing the iD2 mattress you feel is right for you.

How do I care for my mattress?

To care for your iD2:

  • Use an appropriate bed frame
  • Keep your bedding clean and use a mattress pad
  • Carry your mattress upright
  • Don’t jump on your new mattress
  • Don’t use cleaning fluids or allow your mattress to get wet

How long does it take to adjust to my mattress?

It can take several weeks for your body to adjust to the improved support of your new iD2 mattress.

Why does my new mattress have an odor?

The foam used in the manufacturing process may produce an odor but this should dissipate within a week. We recommend airing the mattress out for a few days. If the odor persists, please contact the retailer where you originally purchased your sleep set.

Should I purchase a mattress pad/protector? Why do I need one?

Yes, a mattress protector ensures the validity of your limited warranty. If your mattress is soiled, stained or ripped, the limited warranty is void – regardless of where on your mattress. A mattress cover protects against wear and tear, liquids/spills, allergens, and bed bugs.

Is my mattress fire-proof?

All iD2 mattresses meet fire safety standards issued by the U.S. Consumer Product Safety Commission. 

Why are there dips in my mattress?

Some degree of settling is natural as areas that support the heaviest parts of the body compress over time. If you feel your mattress is sagging more than it should, please contact your iD2 retailer.

What can I do if my mattress is too high for my bed?

If your mattress is too high, you may need to replace or purchase a new foundation that better fits your mattress. Please contact your local iD2 retailer for more information.

iD2 Warranty Info

How do I file a limited warranty claim?

If you feel you have a limited warranty claim, contact the retailer where you purchased your iD2 mattress first. They can assist you to learn more about filing a limited warranty claim.

What does the iD2 limited warranty cover?

iD2 warrants your new mattress to be free from defects in materials and workmanship, for a period set forth in the limited warranty, and extends only to the original purchaser. Read the iD2 limited warranty. 

Why do I need to keep the law- tag on my mattress?

The law-tag provides the manufacturer date produced and serves as identification, should you need to ever file a limited warranty claim. Removing the tag voids your limited warranty coverage.

What is the limited warranty claim process?

After filing your limited warranty claim, you will receive a confirmation via email. In about two business days, the factory that manufactured your mattress will be in contact. If you have any questions or haven’t heard from the factory, please contact us at info@id2mattress.com.

Adjustable mattress questions & answers

What’s an adjustable bed?

An adjustable bed has a multi-hinged base system that which can conform to several different positions. All iD2 mattresses are designed to be used with an adjustable base.

What do I do if my adjustable mattress remote is lost or broken?

Your adjustable remote is not directly manufactured by iD2. If your remote is broken or lost, please contact your local iD2 retailer to order a replacement.

Miscellaneous questions

How do I contact customer service?

Please email us at info@id2mattress.com Monday thru Friday between 8:00 am – 4:30 pm. 

Will my sheets fit?

The sheet size for your new iD2 mattress will be dependent on the size of your mattress. Contact your iD2 retailer for assistance choosing the correct sized sheets.

Is there a weight capacity for an iD2 mattress?

No, there’s no specific weight capacity on a iD2 mattress. Please visit your local iD2 retailer to find the mattress that supports your body best.

Is there a comfort guarantee?

iD2 does not offer a comfort guarantee on your mattress. Please talk to your iD2 retailer to find out if they offer a comfort guarantee.

Any more questions? Ask us on social media

ANY MORE QUESTIONS? ASK US ON SOCIAL MEDIA.